I did no received my order, what can I do?

Please, first of all identify from which channel did you order.

If your order was placed through Marketplace, please contact us at 91 038 79 60, option 2, or find answers to our frequently asked questions regarding Marketplace here. How can you tell if it is a Marketplace order? Your order number starts with "O26-" or your item reference begins with "AAA".

If you have any questions regarding a Delivery Service order, please contact your purchasing center directly using the phone number of the store where you purchased your products: https://www.makro.es/tiendas or contact your account manager. If you do not have an account manager assigned to your delivery route, you can contact us at 91 291 30 16.

Remember, you can check your delivery order status in our Makro Companion app.

For the rest of Online Orders, please contact us at 900 907 503 or by email at pedidosonline@makro.es.

For other platforms such as Amazon, Lola Market, etc., please contact the respective platform’s help center for further information.