Knowledge base

General (1)

General

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Become a customer (1)

Register to buy at METRO, review requirements, sign up online or in-store

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Food Delivery Service (1)

Have your order delivered to your business, order online, track delivery

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My METRO card (1)

Get a new card, manage permissions, report lost card, reactivate card

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METRO stores (1)

Access METRO stores, find locations, check assortment and opening hours.

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Manage Account (1)

Add staff members to purchase, view invoices, update contact details, adjust settings

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METRO Services (1)

DISH, Metro Academy, Click & collect... (add according to the country)

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Marketplace (1)

Buy products from METRO´s digital marketplace, register, explore features M.Shop vs Marketplace all you need to know The M.Shop [replace with country specific name] is our online shop for our professional customers, where we deliver food articles by truck, and the Marketplace [replace with country specific name] is our online non-food store for both businesses and private customers. In the Marketplace  [replace with country specific name] you will only be able to order products that will be delivered via parcel. To buy in the M.Shop [replace with country specific name] you have to be registered as a delivery customer, if you are interested on this service you can read more about it here [link to article/form to apply?]. To buy in our Marketplace [replace with country specific name] you can decide if you want to do it as a business or as a private customer. This will make a difference on how your invoices will be stored in your account. If you want to learn more about our Marketplace visit their help center here [Link]. If you are interested to buy in the Marketplace as a private person you can do so any time. If you want to buy from your business account you will be asked to login. If you do not have yet a business account you will be asked to register. You can check how to do so here [Link]. Using our METRO app you will be able to access both the M.Shop and our Marketplace. [replace with country specific names] Visit our Marketplace and discover our digital offering here [link to Marketplace]

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Returns and guarantees (1)

Return defective products, file complaints, claim or extend a guarantee