I need technical support for my product (warranty information)

If the product is under warranty (up to 1 year from the purchase date)

To process a warranty claim, you will need:

• A valid purchase invoice.
• The complete product, including all its components.
• The equipment must be clean and in a suitable condition for the technical service to handle and inspect it.

    What does the warranty cover?

•     Labour.
•     Replacement parts required for the repair.
•     Technician travel costs, whenever applicable.

    What does the warranty not cover?

•     Damage caused by improper use of the product.
•     Unauthorized repairs, modifications, or alterations.
•     Products purchased with a known defect or issue.

    What happens if the product cannot be repaired?

    It will be replaced with a new unit if stock is available.

    If a replacement is not possible, a refund will be issued.

If the product is out of warranty (more than 1 year from purchase)

Makro does not manage or take responsibility for repairs outside the warranty period.

The customer must contact a qualified repair service directly to request a repair assessment and quotation.

Makro may be able to recommend a repair service, but all arrangements and agreements must be made directly between the customer and the service provider.

If You Need a Spare Part

For private-label brands (Makro Professional, Aro, Tarrington House) and Efficold products:

You can request information and purchase spare parts through Hiperservice: +34 91 848 89 99

You will need to provide the product model or reference number. If the spare part is available, you will receive a quotation and instructions on how to complete the purchase.