My account is inactive, how can I reactivate it?

Modified on Wed, 26 Aug at 1:59 PM


If your account is blocked due to inactivity, you just need to provide any document that justify that your business is active providing documents like 390 model in your store or sending it to altaonline@makro.es 


If your account is blocked due any other reason, please ask for support in your Makro store or  reach our customer registration online team to assist you by sending an email to altaonline@makro.es providing your customer or VAT number.


The account can only be unlocked by the person who appears like the owner of the bussines in our system.



Remember, if you need further information about your inquiry, you can contact us by calling 900 907 503 or through our contact section on our website https://www.makro.es/contacto-makro  


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